Knowledge Center



How to Create a Ticket in Alpha Omega

Step 1. Log in to the Ticket System by using the following link: https://app.teamip.com/uluwatu/index.php?area=SUMMA&recaction=API. Then, enter your username and password.

Logic Map: Log in ->

 

Step 2. After logging in to Summa, the default view will be the dashboard. Under “Support Tickets”, you will find a blue button that says “New Ticket”. Click here to begin creating a new ticket. 

Logic Map: Log in -> Dashboard -> New Ticket->

 

Step 3. Now you will see the new ticket window, with different fields that ask you to provide the required information. The first field to fill out is “Subject”. This is where you should provide the subject of your new ticket.

Logic Map: Log in -> Dashboard -> New Ticket -> Subject

 

Step 4. The next field to fill out is called “Department”. When you click here, a drop-down list with options of departments for your new ticket will appear. Select Colombia Back Office.

Logic Map: Log in -> Dashboard -> New Ticket -> Department->

 

Step 5. The following field to fill is called “Priority”. Clicking here will show a drop-down list with priority options for your new ticket. Proceed to choose the most relevant for your case. We ask that "High" only be used in the most urgent of situations, so the use of this priority should be few and far between.

Logic Map: Log in -> Dashboard -> New Ticket -> Priority ->

 

Step 6. Next is the field “Project”. Clicking here will show a drop-down list with options of projects that your new ticket might fall under. Proceed to choose the most relevant for your case. 

Logic Map: Log in -> Dashboard -> New Ticket -> Project ->

 

Step 7. The last field to fill out is “Details”. In the provided text box, type any additional information you need to communicate to our team regarding this ticket. The more specific and detailed you can be the better.

Logic map: Log in -> Dashboard -> New Ticket -> Details ->

 

Step 8. At the bottom of the page, in the bottom left corner, you will find a paperclip icon followed by the text “Upload Attachment”. Clicking here will allow you to add documents, images, or other files related to your new ticket. 

Logic Map: Log in -> Dashboard -> New Ticket -> Upload Attachment ->

 

 

Step 9. Once all relevant information has been provided for your ticket, click the “Submit Ticket” button located at the bottom right of your screen.

Logic Map: Log in -> Dashboard -> New Ticket -> Submit Ticket ->

 

After saving your ticket, you will automatically be taken back to the dashboard, where you will find your newly created ticket under “Support Tickets”. 

Posted 1 year ago

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